Terms & Conditions

Craft & Caliber LLC

Effective Date: October 10, 2026
Last Updated: October 10, 2026

Welcome to Craft & Caliber LLC. These Terms & Conditions ("Terms") govern your use of our website, submission of service inquiries, and participation in our communications programs.

By accessing our website or using our online services, you agree to these Terms to the extent permitted by applicable law.

1. Company Information

Craft & Caliber LLC
6440 Whitaker Farms Dr
Indianapolis, IN 46237

Phone: 765-719-7631
Email: alexis@craftandcailber.com
Website: https://www.craftandcaliber.com

2. Services

Craft & Caliber LLC provides residential and commercial painting, surface preparation, finishing, renovation, remodeling, general contracting, and related services.

The availability, pricing, specifications, and conditions of individual services may vary based on project requirements.

Specific projects are governed by applicable written estimates, proposals, scopes of work, contracts, and change orders.

3. Estimate Requests

Submitting a website form, survey, or estimate request does not create a binding service agreement.

Preliminary pricing, budget ranges, or automated estimates are informational unless expressly incorporated into a written proposal or agreement.

Final pricing may depend on measurements, site conditions, surface preparation, materials, accessibility, labor requirements, and other project-specific considerations.

A binding project agreement exists only when the applicable requirements for acceptance have been satisfied.

4. SMS Messaging Program

Program Name

Craft & Caliber LLC Customer Communications

Program Description

Customers and prospective customers who provide the appropriate consent may receive SMS communications from Craft & Caliber LLC regarding:

• Painting and contracting estimate inquiries.

• Project information and qualification questions.

• Consultation and appointment scheduling.

• Appointment confirmations and reminders.

• Estimate and proposal follow-ups.

• Project schedules and progress updates.

• Contract and invoice notifications.

• Customer service inquiries.
  
  Age Requirement and Eligibility
  Craft & Caliber LLC's SMS messaging program is intended exclusively for individuals who are at least 18 years of age.
  By opting in to receive text messages from Craft & Caliber LLC, you confirm that you are 18 years of age or older and are authorized to provide consent for the mobile phone number submitted.
  Individuals under the age of 18 are not permitted to enroll in our SMS messaging program.
  If Craft & Caliber LLC becomes aware that an individual under the age of 18 has enrolled, we may discontinue SMS communications to that individual.

Marketing messages, including promotional offers and service announcements, may be sent only where separately authorized.

Enrollment and Consent

Participation in our SMS messaging program is voluntary.

Individuals may opt in through an appropriate website form or another legally valid consent method.

Consent to receive SMS communications is not a condition of purchasing goods or services.

Consent to non-marketing communications is separate from consent to marketing messages.

Message Frequency

Message frequency varies depending on customer interactions, estimate requests, appointments, and active projects.

Message and Data Charges

Message and data rates may apply.

Your mobile carrier's messaging and data charges may apply to messages sent or received through this program.

Opt-Out Instructions

You can cancel SMS communications at any time by replying STOP to a message from Craft & Caliber LLC.

After sending STOP, you may receive a final confirmation message acknowledging your request.

We will honor applicable opt-out requests unless you subsequently provide valid new consent.

Help and Customer Support

For assistance, reply HELP to a text message, call 765-719-7631, or email alexis@craftandcailber.com.

Carrier Disclaimer

Carriers are not liable for any delayed or undelivered messages.

Delivery may depend on network availability, device compatibility, carrier policies, and other factors outside our control.

Privacy

Your participation in the SMS program is subject to our Privacy Policy.

Privacy Policy: https://www.craftandcaliber.com/privacy-policy

We do not sell or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.

5. Email and Telephone Communications

When you submit an inquiry, we may contact you using the information provided to respond to your request, subject to applicable law and your communication preferences.

Telephone calls and email communications may be used for scheduling, estimates, customer service, project coordination, and other legitimate business purposes.

Marketing communications are subject to applicable consent and opt-out requirements.

6. Artificial Intelligence and Automated Assistance

We may use automated systems or AI-powered assistants to respond to questions, collect project details, and coordinate customer communications.

Automated responses are informational and may require verification by an authorized representative.

AI-generated communications do not independently modify contracts or guarantee project pricing, timelines, or service availability.

Customers may request human assistance.

7. Scheduling and Appointments

Consultations, estimates, and service appointments are subject to availability and confirmation.

We may contact customers regarding scheduling changes, access requirements, cancellations, and related matters.

Project start dates and completion timelines are governed by applicable project agreements.

8. Proposals, Contracts, and Project Scope

Formal projects may require a separate written agreement specifying:

• Scope of work.

• Materials and finishes.

• Project pricing.

• Deposit and payment schedule.

• Estimated schedule.

• Change-order procedures.

• Customer responsibilities.

• Warranty provisions.

• Cancellation and dispute procedures.

In the event of a conflict concerning a specific project, the applicable executed project agreement controls to the extent permitted by law.

9. Payments and Invoices

Payment terms are established in the applicable proposal, invoice, or signed project agreement.

Deposits, progress payments, final payments, refunds, and change orders are governed by those documents and applicable law.

Online payment processing may be provided through third-party services.

10. Subcontractors

Craft & Caliber LLC may use qualified independent subcontractors, suppliers, or other service providers to perform or support contracted work.

Project-specific responsibilities and requirements will be addressed in applicable agreements.

11. Website Use

You agree not to misuse our website, interfere with its operation, submit fraudulent inquiries, or attempt unauthorized access to our systems.

Website content is provided for general informational purposes and may be updated without prior notice.

12. Intellectual Property

Website text, branding, graphics, photographs, and other original content owned by Craft & Caliber LLC are protected by applicable intellectual property laws.

Unauthorized reproduction or commercial use is prohibited except as permitted by law or with appropriate permission.

13. Third-Party Services

Our website and business processes may integrate third-party scheduling, estimating, payment, communication, and other services.

Use of those services may also be subject to the applicable provider's terms and privacy policies.

14. Disclaimer

We make reasonable efforts to maintain accurate website information.

General website descriptions, preliminary estimates, and informational materials are not guarantees of specific results.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded under applicable law.

15. Limitation of Liability

To the extent permitted by applicable law, Craft & Caliber LLC is not responsible for losses arising solely from temporary website outages, technical interruptions, or third-party communication delivery failures beyond our reasonable control.

This provision does not limit obligations, warranties, liabilities, or consumer protections that cannot legally be waived.

Any additional project-specific limitations are governed by the applicable signed contract and law.

16. Privacy

Our collection, use, and disclosure of personal information are described in our Privacy Policy:

https://www.craftandcaliber.com/privacy-policy

17. Governing Law

These Terms are governed by the laws of the State of Indiana, except where applicable law requires otherwise.

Disputes concerning a particular painting or contracting project may also be subject to the provisions of the applicable signed project agreement.

18. Changes to These Terms

We may update these Terms periodically.

Changes will be reflected in the Last Updated date and communicated where required by applicable law.

19. Contact Information

For questions about these Terms, our services, or our communications program:

Craft & Caliber LLC
6440 Whitaker Farms Dr
Indianapolis, IN 46237

Phone: 765-719-7631
Email: alexis@craftandcailber.com
Website: https://www.craftandcaliber.com

SMS Help: Reply HELP
SMS Opt-Out: Reply STOP